Refund policy

At LULU IN THE SKY, we want you to feel confident and happy with every purchase. We understand that sometimes an item may not be quite what you expected, and we're here to make the return process as simple and straightforward as possible.

Please review our Return & Refund Policy below before submitting a return request.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unwashed, and unused.

  • Items must be returned in their original condition, with original tags and packaging where applicable.

  • Items must be free from stains, makeup marks, perfume, odors, or other signs of wear.

  • Proof of purchase or a valid order number must be provided.

All returned items are subject to inspection. Returns that do not meet these requirements may be declined, subject to applicable consumer protection laws.

2. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons, including:

  • Items marked as final sale or non-returnable at the time of purchase.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items missing original tags or showing signs of use.

  • Gift cards and other non-returnable products, where applicable.

If you are unsure whether an item qualifies for a return, please contact our Customer Support Team before sending it back.

3. How to Request a Return

To start a return, please email love@lulusintheskysus.com with the following information:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for your return.

  • Photos of the item, if relevant to your request.

Our Customer Support Team will review your request and provide the appropriate return instructions if your return is approved.

Please do not send any items to our business address without authorization. Our business address is not a designated return processing facility.

4. Return Shipping

Unless the return is due to an item that arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been received and processed.

Original shipping fees and expedited shipping charges are generally non-refundable unless otherwise required by applicable law or confirmed by our team.

Please note that we cannot guarantee receipt of returned items sent without tracking.

5. Damaged or Incorrect Items

We want every order to arrive in good condition and match what you purchased.

If you receive a damaged, defective, or incorrect item, please contact us at love@lulusintheskysus.com as soon as possible.

To help us resolve the issue, please provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photos of the item and relevant packaging.

Our team will review the information and work with you to determine an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.

Please contact us before returning any damaged or incorrect item so that we can provide the correct instructions.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Eligible refunds will cover the applicable purchase amount, excluding non-refundable shipping charges or other excluded costs, unless otherwise required by law.

If your refund has been approved but has not appeared after the processing period provided by your payment provider, please contact us for assistance.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at love@lulusintheskysus.com and include your order number.

We will do our best to accommodate cancellation requests before an order enters processing or is shipped. However, once an order has been processed or dispatched, cancellation may no longer be possible.

If your order cannot be canceled, you may contact our team for guidance on the applicable return procedure after delivery.

Any approved refund will be handled according to the original payment method and applicable payment processing procedures.

8. Refused or Undeliverable Shipments

Please ensure that your shipping address and contact information are accurate when placing an order.

If a package is refused, returned to the sender, or marked undeliverable because of incorrect address information or failure to collect the shipment, additional shipping costs or other deductions may apply where permitted by law.

If a package is returned to us, please contact our Customer Support Team to discuss the available options.

Any refund for refused or undeliverable shipments will be reviewed individually, taking into account the circumstances, applicable shipping costs, and relevant consumer protection requirements.

9. Important Notice

Please contact our Customer Support Team before sending any return. Unauthorized returns or packages sent to an address that has not been approved for returns may experience processing delays.

Our policies do not limit any mandatory rights you may have under applicable consumer protection laws.

For questions about return eligibility, refunds, or exchanges, please contact us before shipping your item.

10. Contact Us

If you have any questions about our Return & Refund Policy, we're here to help.

Brand: LULU IN THE SKY

Customer Support Email: love@lulusintheskysus.com

Business Address:

19543 Rum River Ct
Katy, TX 77449
United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for choosing LULU IN THE SKY. We appreciate your trust and look forward to making your shopping experience enjoyable.